FAQ
Frequently Asked Questions
Answers to common questions about ordering, delivery, meal plans, and more.
Ordering & Delivery
How do I place an order?
You can order through WhatsApp, or visit us at our Katameya Heights location. We also deliver through Talabat and Breadfast for your convenience.
What are your delivery hours?
We deliver Saturday through Thursday from 8:00 AM to 10:00 PM, and Friday from 10:00 AM to 11:00 PM. Orders for meal plans should be placed by 8:00 PM the day before.
Do you deliver outside Katameya Heights?
Our primary delivery zone covers Katameya Heights and surrounding areas in New Cairo. For deliveries further out, please contact us on WhatsApp to check availability.
Is there a minimum order for delivery?
There is no minimum order for delivery within Katameya Heights. For areas outside our primary zone, a minimum order may apply.
Meal Plans & Programs
How do the weight loss meal plans work?
Choose a calorie level (1200–1800 cal), and we prepare 6 days of meals (breakfast, snack, lunch, dinner) with precise portions. Meals are delivered daily. You can start any day of the week.
Can I customize my meal plan?
Yes! If you have allergies, dislikes, or specific dietary needs, just let us know when ordering. We'll adjust your meals accordingly.
What's the difference between the 3-day and 5-day detox?
The 3-Day Liquid Detox is juice and soup based — ideal for a quick reset. The 5-Day Detox gradually reintroduces solid foods (salads, light meals) over the last 2 days for a gentler transition.
How often can I do a detox program?
We recommend doing a detox once a month for maintenance, or as a kickstart to a new health routine. Always consult your doctor before starting any detox program.
Food & Dietary
What dietary options do you offer?
We label every item with dietary tags: Gluten Free (GF), Dairy Free (DF), Vegetarian (VEG), Vegan (V), High Protein (HP), and Refined Sugar Free (RSF). You can filter the menu by any of these.
Do you use any processed ingredients?
Never. We cook everything from scratch using whole, fresh ingredients. No preservatives, no artificial colors, no refined sugars in our standard recipes.
Can I see the macros for each dish?
Yes! Every menu item on our website shows calories, protein, carbs, and fat. We believe in full transparency.
Catering & Events
What events do you cater?
We cater corporate events, private dinners, weddings, birthday parties, wellness retreats, and sports events. From 10 to 500+ guests.
How far in advance should I book?
We recommend booking at least 1 week in advance for small events and 2–4 weeks for large events. Last-minute requests may be accommodated depending on availability.
Can you accommodate dietary restrictions?
Absolutely. We regularly prepare GF, DF, vegan, vegetarian, and allergen-free menus. Let us know your requirements when booking.
Payments & General
What payment methods do you accept?
We accept cash on delivery, credit/debit cards, and bank transfers. For meal plans and catering, advance payment may be required.
Do you offer refunds?
If you're unsatisfied with your order, please contact us within 24 hours and we'll make it right. For meal plan cancellations, we offer partial refunds with 48 hours notice.
Where are you located?
We're located in Katameya Heights, Cairo, Egypt. Visit our Location page for directions and working hours.
Still have questions?
Reach out on WhatsApp and we'll get back to you within 24 hours.